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I need help setting up devices and other technology for KGI’s online courses. Who can I contact?
We encourage you to email the KGI IT team at email@example.com.
I am a student worker at KGI. What should I do?
Please contact your supervisor for further instructions on how to conduct your job.
Will student support needs and resources still be available while we are taking online courses?
Yes, online support resources will continue to be available. A resource sheet will be emailed to all students. Please email firstname.lastname@example.org with any questions.
Who can I contact if I have questions regarding Student Accessibility Services?
Please contact email@example.com.
What if I need to make changes to my class schedule?
Please use the add/drop course form located here.
Will KGI still have access to the gym in the Pitzer College’s Gold Student Center?
No, Pitzer College is suspending access to its gym in the Gold Student Center to non-Pitzer affiliated students, faculty, and staff for the rest of the semester.
Students who are experiencing symptoms should call Student Health Service at 909.621.8222. After hours or weekends, call Campus Safety at 909.607.2000.
The U.S. government has taken unprecedented steps with respect to travel in response to the growing public health threat posed by COVID-19:
The Office for International Students & Scholars (OISS) is here to support international students at KGI with any questions, concerns or needs. Please contact Catharyne Magro at Catharyne_Magro@kgi.edu or 909.607.7176 and let us know how we may support you.
Will students continue receiving financial aid?
Students may continue to receive financial aid during periods of enrollment. The Department of Education has provided flexibility in which an institution can provide an online educational platform to prevent the disruption of the spring semester due to COVID-19. The Financial Aid Staff is closely monitoring the updates from the Department of Education and how it relates to financial aid.
Will tuition be reduced since classes are online?
The Department of Education has provided flexibility in which an institution that only offers ground-based classes provide an online educational platform on a temporary basis to prevent the disruption of the spring semester due to COVID-19. While this remains in place, there will be no proration of tuition as it is expected students are given the same access to complete the spring semester accordingly.
I have questions that are not covered in this FAQ or in KGI’s email communication. Who can I contact?
Please email firstname.lastname@example.org.
What is the notification policy of positive cases?
KGI announced reporting incidents of positive COVID-19 cases. Read more.
I need help setting up devices and other technology for KGI’s telecommuting and/or conducting online courses. Who can I contact?
We encourage you to email the KGI IT team at email@example.com for any device or technology questions.
I’m feeling sick. What should I do?
Faculty and staff who are experiencing symptoms or have had close contact with an individual recently returned from an affected area, should self-isolate and call their healthcare provider immediately. Call your doctor for further instructions before visiting their office.
What resources are available to staff and faculty?
KGI staff and faculty can contact Human Resources for questions and support: 909.607.0821 or firstname.lastname@example.org.
The Claremont Colleges Services
Student Health Services
KGI Student Affairs
KGI International Student Advising
KGI Human Resources
Monsour Counseling and Psychological Services
Oasis KGI Commons has a strategic plan that has a four-point approach:
While we cannot completely redesign our property, we continue to examine every common area and continue to determine what changes are appropriate from a materiality standpoint. Material items we have/will be purchasing for use at Oasis include:
Signs have been and continue to be placed throughout the community area as a constant reminder for our residents and employees to be proactive in their participation in mitigating the virus. The signage articulates our expectations for good hygiene practices and our physical distancing standards. Samples of some our signage that has gone up include:
To aid in achieving physical distancing, the following has been and will continue to be done at Oasis:
Employees have been instructed that they must always wear face coverings when working in the same room or otherwise near another employee, resident/prospect/guests, or vendor. Face coverings are always required when working inside a resident unit. Face coverings are not required when employees are working alone and away from others (and not in a resident unit).
Residents, guests, and prospects are to wear a face covering when in common areas.
Daily cleaning and disinfecting in the office, amenities and all open common areas are the cornerstones in mitigating the spread of the virus. Cleaning is occurring in accordance with current CDC guidelines and approved BOSS (Basic Operating Systems and Standards) checklists, with an increased frequency of disinfecting high-touch surfaces.
Partnership with Lysol
ACC has partnered with Lysol in which it will provide many tactical resources for operating our community under pandemic conditions. Our partnership has been highlighted under the overall campaign of “Be Safe, Be Smart”. Below are some of the elements of the partnership:
Operating in this new normal requires different protocol for timely completion of work orders-protocol focused on supporting the health of both our team members and our residents. Screening questions are asked of each resident. The following questions are used. If any of the questions are answered in the affirmative, work orders must be rescheduled according to quarantine guidelines.
Use of the following PPE is required when in a unit:
Residence Life and Prospect Interaction
Resident and prospect interaction must continue. The new normal focuses on having meaningful interactions in a way that still limits exposure.
Due to physical distancing, resident events will be virtual, but still provide an opportunity for residents to connect, learn and have fun. Events will be focused on:
Virtual tours are still the preference, but in person tours will be given. Prospects will be encouraged to make an appointment for a tour, and the number of people allowed on a tour is two at a time. Team members and prospects will be required to wear a face covering, as required by local or state law.
Whenever possible, technology is leveraged as an effective means to communicate with residents. Residents are encouraged to take advantage of the following to reduce face-to-face contact when applicable:
An effective education and communication campaign for residents include, but are not limited to the following:
All in all as we continue to navigate this new era, our operations must also continue to evolve. But as our operations change, our commitment to providing an environment conducive to academic and personal success will remain unwavering. Students can still have a place to live where they are comfortable and can grow as an individual, while also being confident in the sanitation efforts that will mitigate the risk of exposure to COVID-19. We hold steadfast that it is everyone’s responsibility to follow our outlined procedures and together we can do what they can to stop the spread of the virus. We are also open to cooperate/model safety/cleaning protocols that KGI has implemented.
KGI aligns decisions with guidance from public health officials, including the U.S. Centers for Disease Control and Prevention (CDC), the California Department of Public Health, and the U.S. Department of Health and Human Services, in collaboration with The Claremont Colleges Services.