• Visit the CDC webpage >

  • I need help setting up devices and other technology for KGI’s online courses. Who can I contact? 

    We encourage you to email the KGI IT team at helpdesk@kgi.edu.  

    I am a student worker at KGI. What should I do? 

    Please contact your supervisor for further instructions on how to conduct your job.  

    Will student support needs and resources still be available while we are taking online courses? 

    Yes, online support resources will continue to be available. A resource sheet will be emailed to all students.  Please email student_affairs@kgi.edu with any questions.  

    Who can I contact if I have questions regarding Student Accessibility Services?  

    Please contact student.accessibility@kgi.edu.

    What if I need to make changes to my class schedule?

    Please use the add/drop course form located here.

    Will KGI still have access to the gym in the Pitzer College’s Gold Student Center?

    No, Pitzer College is suspending access to its gym in the Gold Student Center to non-Pitzer affiliated students, faculty, and staff for the rest of the semester.

    I’m feeling sick. What should I do?

    Students who are experiencing symptoms should call Student Health Service at 909.621.8222. After hours or weekends, call Campus Safety at 909.607.2000. 

    I’m an international student and concerned about travel.

    The U.S. government has taken unprecedented steps with respect to travel in response to the growing public health threat posed by COVID-19:

    • The CDC has issued travel guidance related to COVID-19. For the most up-to-date travel restrictions and guidelines, please visit the CDC Information for Travel page.

    The Office for International Students & Scholars (OISS) is here to support international students at KGI with any questions, concerns or needs. Please contact Catharyne Magro at Catharyne_Magro@kgi.edu or 909.607.7176 and let us know how we may support you.

    Will students continue receiving financial aid? 

    Students may continue to receive financial aid during periods of enrollment.  The Department of Education has provided flexibility in which an institution can provide an online educational platform to prevent the disruption of the spring semester due to COVID-19.  The Financial Aid Staff is closely monitoring the updates from the Department of Education and how it relates to financial aid.

    Will tuition be reduced since classes are online? 

    The Department of Education has provided flexibility in which an institution that only offers ground-based classes provide an online educational platform on a temporary basis to prevent the disruption of the spring semester due to COVID-19.  While this remains in place, there will be no proration of tuition as it is expected students are given the same access to complete the spring semester accordingly.  

    I have questions that are not covered in this FAQ or in KGI’s email communication. Who can I contact?  

    Please email healthupdate@kgi.edu.  

    What is the notification policy of positive cases?

    KGI announced reporting incidents of positive COVID-19 cases. Read more.

  • I need help setting up devices and other technology for KGI’s telecommuting and/or conducting online courses. Who can I contact? 

    We encourage you to email the KGI IT team at helpdesk@kgi.edu for any device or technology questions.

    I’m feeling sick. What should I do? 

    Faculty and staff who are experiencing symptoms or have had close contact with an individual recently returned from an affected area, should self-isolate and call their healthcare provider immediately. Call your doctor for further instructions before visiting their office. 

    I have questions that are not covered in this FAQ or in KGI’s email communication. Who can I contact?  

    Please email healthupdate@kgi.edu.  

    What resources are available to staff and faculty? 

    KGI staff and faculty can contact Human Resources for questions and support: 909.607.0821 or hr@kgi.edu.  

    What is the notification policy of positive cases?

    KGI announced reporting incidents of positive COVID-19 cases. Read more.

  • The Claremont Colleges Services

    Campus Safety
    909.607.2000
    dispatch@claremont.edu

    Student Health Services
    909.621.8222
    SHSrecords@claremont.edu

    KGI Student Affairs
    909.607.7150
    student_affairs@kgi.edu

    KGI International Student Advising
    909.607.7176

    KGI Human Resources
    909.607.0821
    hr@kgi.edu 

    KGI Registrar
    registrar@kgi.edu

    Monsour Counseling and Psychological Services
    909.621.8202

  • Oasis KGI Commons has a strategic plan that has a four-point approach:

    1. Materiality
    2. Operating Policies & Procedure
    3. Facilitation of Resident Participation
    4. Team Communication and Education

    Materiality

    While we cannot completely redesign our property, we continue to examine every common area and continue to determine what changes are appropriate from a materiality standpoint. Material items we have/will be purchasing for use at Oasis include:

    • Nano Septic stickers
    • Hand sanitizer and disinfecting wipe stations
    • Touchless fixtures including soap dispensers, hand dryers and waste disposals
    • Step-in-pull on bathroom doors
    • Acrylic panels and plexiglass shields

    Signage

    Signs have been and continue to be placed throughout the community area as a constant reminder for our residents and employees to be proactive in their participation in mitigating the virus. The signage articulates our expectations for good hygiene practices and our physical distancing standards. Samples of some our signage that has gone up include:

    Physical Distancing

    To aid in achieving physical distancing, the following has been and will continue to be done at Oasis:

    • Every amenity, common area space and work space have been carefully evaluated.
    • Signage has been/will be placed on each table and common area surface reminding everyone to physically distance.
    • The number of entry points have been reduced and clearly marked.
    • Signage and floor markings have been/will be added as visual reminders.

    Face Coverings

    Employees have been instructed that they must always wear face coverings when working in the same room or otherwise near another employee, resident/prospect/guests, or vendor. Face coverings are always required when working inside a resident unit. Face coverings are not required when employees are working alone and away from others (and not in a resident unit).

    Residents, guests, and prospects are to wear a face covering when in common areas.

    Operational Policies & Procedures 

    Cleaning Procedures

    Daily cleaning and disinfecting in the office, amenities and all open common areas are the cornerstones in mitigating the spread of the virus. Cleaning is occurring in accordance with current CDC guidelines and approved BOSS (Basic Operating Systems and Standards) checklists, with an increased frequency of disinfecting high-touch surfaces.

    Partnership with Lysol 

    ACC has partnered with Lysol in which it will provide many tactical resources for operating our community under pandemic conditions. Our partnership has been highlighted under the overall campaign of “Be Safe, Be Smart”. Below are some of the elements of the partnership:

    • Hand sanitizer stations, disinfecting wipe stations, and refills
    • Disinfectant dilution stations
    • Assistance with updating our cleaning and disinfecting procedures for COVID-19:
    • Enhanced pandemic procedures
    • Turn procedures
    • Contaminated areas procedures
    • Assistance with developing training materials for property staff

    Work Orders

    Operating in this new normal requires different protocol for timely completion of work orders-protocol focused on supporting the health of both our team members and our residents. Screening questions are asked of each resident. The following questions are used. If any of the questions are answered in the affirmative, work orders must be rescheduled according to quarantine guidelines.

    • Have you or anyone in the unit had a fever, cough, or other symptoms of COVID-19 as listed on the CDC’s website in the previous 14 days?
    • Have you been diagnosed with COVID-19 or been quarantined for potential exposure to COVID-19 in the previous 14 days?
    • Have you been in close contact with anyone known or suspected to have tested positive for COVID-19 in the previous 14 days?

    PPE Requirements

    Use of the following PPE is required when in a unit:

    • Face Covering – required if the unit is occupied or not
    • Gloves – required when entering a unit and replaced before entering a new unit
    • Protective Gowns – required when working on a priority work order in a unit that has potential COVID exposure

    Residence Life and Prospect Interaction 

    Resident and prospect interaction must continue. The new normal focuses on having meaningful interactions in a way that still limits exposure.

    Resident Events

    Due to physical distancing, resident events will be virtual, but still provide an opportunity for residents to connect, learn and have fun. Events will be focused on:

    • Healthy living
    • Personal growth and development –including university resources available
    • Mental health –Hi, How are you?
    • Digital resident engagement

    Tours

    Virtual tours are still the preference, but in person tours will be given. Prospects will be encouraged to make an appointment for a tour, and the number of people allowed on a tour is two at a time. Team members and prospects will be required to wear a face covering, as required by local or state law.

    Leveraging Technology

    Whenever possible, technology is leveraged as an effective means to communicate with residents. Residents are encouraged to take advantage of the following to reduce face-to-face contact when applicable:

    • Call the office with questions, comments, or concerns rather than visiting the office.
    • Live chat on each community website.
    • Call to place work orders.
    • Pay rent online using the resident portal.

    Facilitation of Resident Participation

    An effective education and communication campaign for residents include, but are not limited to the following:

    • Email campaign explaining and setting expectations for compliance for use of the amenities
    • Communication outlining work order procedures and introduction of the screening questions
    • Move Out and Move In Day procedures
    • How to maintain a healthy lifestyle –including a daily checklist with reminders

    Team Communication and Education

    An effective education and communication campaign for residents include, but are not limited to the following:

    • Implementation of the ACC Operating Plan
    • PPE Expectations and Proper Usage
    • Proper Cleaning and Disinfecting Procedures –in Partnership with Lysol
    • University and Community Resources Available to Residents
    • Hi, How Are You? And the EAP Program

    All in all as we continue to navigate this new era, our operations must also continue to evolve. But as our operations change, our commitment to providing an environment conducive to academic and personal success will remain unwavering. Students can still have a place to live where they are comfortable and can grow as an individual, while also being confident in the sanitation efforts that will mitigate the risk of exposure to COVID-19. We hold steadfast that it is everyone’s responsibility to follow our outlined procedures and together we can do what they can to stop the spread of the virus. We are also open to cooperate/model safety/cleaning protocols that KGI has implemented. 

  • KGI aligns decisions with guidance from public health officials, including the U.S. Centers for Disease Control and Prevention (CDC), the California Department of Public Health, and the U.S. Department of Health and Human Services, in collaboration with The Claremont Colleges Services.