• What is a coronavirus?

    Coronaviruses are a large family of viruses that cause respiratory illnesses such as the common cold, and more severe illnesses such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).  Coronaviruses commonly circulate in animals and sometimes infect humans. The coronavirus under investigation, 2019-Coronavirus, is believed to have originated from animals. While the mode of transmission remains unclear, person-to person transmission is occurring.

    What Is COVID-19?

    • COVID-19 is the infectious disease caused by the most recently discovered strain of coronavirus. The outbreak originated in Wuhan, China in December 2019.
    • The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have shortness of breath, aches and pains, nasal congestion, runny nose, sore throat, diarrhea, chills, repeated shaking with chills, muscle pain, headache, sore throat, and new loss of taste or smell. About 80% of those infected recover without needing special treatment.
    • Around 1 in 6 patients with COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical conditions like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. About 2% of those infected have died.
    • People with fever, cough, and difficulty breathing should seek medical attention.

    How is COVID-19 transmitted?

    In areas where the COVID-19 virus is spreading, it is transmitted through:

    • Respiratory droplets produced when an infected person coughs or sneezes;
    • Close personal contact, such as caring for an infected person; and
    • Touching an object or surface with the virus on it, then touching your mouth, nose, or eyes before washing your hands.

    How long after exposure does it take for symptoms to appear?

    Most experts agree that the incubation period for COVID-19 appears to be 2-14 days. It may also be possible for infected persons to spread COVID-19 before they have symptoms of the disease. For this reason, social distancing (see below) has been recommended for persons returning from travel in affected areas and routine precautions are recommended for the entire community. 

    How can I minimize the risk of contracting the virus?

    • Stay home if you are sick.
    • Avoid close contact with people who are sick.
    • Get a flu shot.
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
    • Do not touch your eyes, nose, and mouth with unwashed hands.
    • If you feel sick, cover your mouth and nose when you sneeze (with your bent elbow, or with a tissue that is immediately thrown in the trash).
    • Cook meat and eggs thoroughly.
    • Clean and disinfect frequently touched objects and surfaces.
    • If you feel unwell or become sick with similar symptoms to COVID-19, seek medical treatment immediately. Call in advance of visiting your health care provider, and follow their instructions.
    • Read about COVID-19 Prevention and Treatment.
    • Consider an elbow bump or footshake instead of a handshake when greeting colleagues and friends.

    What is social distancing?

    Social distancing, as defined by the Centers for Disease Control and Prevention (CDC), is the practice of avoiding congregated settings and limiting public activities. To the extent possible, persons recommended to practice social distancing should remain home or in a comparable setting. Social distancing is recommended for the duration of the known incubation period (14 days for COVID-19).

    social distancing graphic

    How is social distancing different from isolation or quarantine?

    Social distancing is a self-regulated recommended practice for those with higher risks for developing COVID-19. Quarantine is the mandated separation of persons with known exposure to the disease ( i.e., a close contact or immediate family member). Isolation is the process of keeping those with the confirmed disease away from the healthy population.

    What procedures does KGI have in place to manage outbreaks like COVID-19?

    Administrators and health professionals are closely monitoring all developments related to COVID-19, and will continue to update the KGI community as the situation evolves. KGI is in close communication with local and state authorities, and is following all guidelines outlined by the CDC and the LA County Department of Public Health. In the unlikely event of an outbreak on campus, KGI is prepared to respond in a holistic manner. The campus community would be notified, and the established plans and protocols would be mobilized.

    I have upcoming travel plans. What precautions should I take?

    It is strongly recommended that you stay informed on the current status of COVID-19 within your upcoming destination. If your destination has confirmed outbreaks of COVID-19, you should closely follow all travel advisories issued by the CDC, including potentially postponing or canceling travel. KGI discourages students from traveling internationally or to currently impacted regions.

    View the full list of CDC travel alerts

    Should I wear a mask?

    The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission. CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure. Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the cloth face covering without assistance. The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.

    Claremont City Council announced a fine for not wearing a mask in public.

    I recently returned from travel to affected areas. What precautions should I take?

    Monitor your health for 14 days following your return from affected areas. During that time, you should stay home and limit interactions with others as much as possible. If you start to feel unwell (even just a headache), call your healthcare provider ASAP and notify them of your recent travel to the affected area.

    Is there a vaccine for COVID-19? Does the flu shot help prevent COVID-19?

    A preventative shot is not available at this time, although numerous labs are working on developing a vaccine. The seasonal flu vaccine does not prevent COVID-19, however, the CDC recommends that everyone over 6 months of age get the flu vaccine. The common flu is currently very widespread, and if you don’t get sick, you won’t need to worry about the symptoms aligning with those of COVID-19.

    I have other questions related to COVID-19. Who should I contact?

    Please see the FAQ item “Campus Contacts & Resources” below.

  • I need help setting up devices and other technology for KGI’s online courses. Who can I contact? 

    We encourage you to email the KGI IT team at helpdesk@kgi.edu.  

    What will happen to KGI on-campus events? 

    All KGI on-campus events (and scheduled at any of the 7C’s) are canceled or postponed. We will provide updates through email and to this kgi.edu/coronavirus page if anything changes. 

    I am a student worker at KGI. What should I do? 

    Please contact your supervisor for further instructions on how to conduct your job.  

    Will student support needs and resources still be available while we are taking online courses? 

    Yes, online support resources will continue to be available. A resource sheet will be emailed to all students.  Please email student_affairs@kgi.edu with any questions.  

    Who can I contact if I have questions regarding Disability Services?  

    Please contact Assistant Director of Student Affairs and Disability Coordinator Andrea Mozqueda by email at amozqueda@kgi.edu.   

    What if I need to make changes to my class schedule?

    Please use the add/drop course form located here.

    Will KGI still have access to the gym in the Pitzer College’s Gold Student Center?

    No, Pitzer College is suspending access to its gym in the Gold Student Center to non-Pitzer affiliated students, faculty, and staff for the rest of the semester.

    I’m feeling sick. What should I do?

    Students who are experiencing symptoms should call Student Health Service at 909.621.8222. After hours or weekends, call Campus Safety at 909.607.2000. 

    I’m an international student and concerned about travel.

    The U.S. government has taken unprecedented steps with respect to travel in response to the growing public health threat posed by COVID-19:

    • The CDC has issued travel guidance related to COVID-19. For the most up-to-date travel restrictions and guidelines, please visit the CDC Information for Travel page.

    The Office for International Students & Scholars (OISS) is here to support international students at KGI with any questions, concerns or needs. Please contact Catharyne Magro at Catharyne_Magro@kgi.edu or 909.607.7176 and let us know how we may support you.

    Will students continue receiving financial aid? 

    Students may continue to receive financial aid during periods of enrollment.  The Department of Education has provided flexibility in which an institution can provide an online educational platform to prevent the disruption of the spring semester due to COVID-19.  The Financial Aid Staff is closely monitoring the updates from the Department of Education and how it relates to financial aid.

    Will tuition be reduced since classes are online? 

    The Department of Education has provided flexibility in which an institution that only offers ground-based classes provide an online educational platform on a temporary basis to prevent the disruption of the spring semester due to COVID-19.  While this remains in place, there will be no proration of tuition as it is expected students are given the same access to complete the spring semester accordingly.  

    I have questions that are not covered in this FAQ or in KGI’s email communication. Who can I contact?  

    Please email healthupdate@kgi.edu.  

    What is the notification policy of positive cases?

    KGI announced reporting incidents of positive COVID-19 cases. Read more.

  • I need help setting up devices and other technology for KGI’s telecommuting and/or conducting online courses. Who can I contact? 

    We encourage you to email the KGI IT team at helpdesk@kgi.edu for any device or technology questions. If you are a faculty member who needs help with Zoom or other questions related to online teaching, you can also contact George Bradford at George_Bradford@kgi.edu.  

    What will happen to KGI on-campus events? 

    All KGI on-campus events are canceled or postponed. We will provide updates through email and to this kgi.edu/coronavirus page if anything changes. 

    Is telecommuting optional or required? 

    For employees critical to KGI’s current campus operation (facilities, some IT staff, some lab staff), please contact your supervisor for further instructions. 

    For roles that are not operationally critical, telecommuting is encouraged but not required. If you choose to work on campus for some or all of your working hours, please communicate with your supervisor regarding your intention to do so.  

    I’m feeling sick. What should I do? 

    Faculty and staff who are experiencing symptoms or have had close contact with an individual recently returned from an affected area, should self-isolate and call their healthcare provider immediately. Call your doctor for further instructions before visiting their office. 

    I have questions that are not covered in this FAQ or in KGI’s email communication. Who can I contact?  

    Please email healthupdate@kgi.edu.  

    What resources are available to staff and faculty? 

    KGI staff and faculty can contact Human Resources for questions and support: 909.607.0821 or hr@kgi.edu.  

    What is the notification policy of positive cases?

    KGI announced reporting incidents of positive COVID-19 cases. Read more.

  • Are events at KGI being canceled? 

    In an abundance of caution, all KGI on-campus events are canceled or postponed. We will provide updates to this kgi.edu/coronavirus page if anything changes. 

  • Oasis KGI Commons has a strategic plan that has a four-point approach:

    1. Materiality
    2. Operating Policies & Procedure
    3. Facilitation of Resident Participation
    4. Team Communication and Education


    While we cannot completely redesign our property, we continue to examine every common area and continue to determine what changes are appropriate from a materiality standpoint. Material items we have/will be purchasing for use at Oasis include:

    • Nano Septic stickers
    • Hand sanitizer and disinfecting wipe stations
    • Touchless fixtures including soap dispensers, hand dryers and waste disposals
    • Step-in-pull on bathroom doors
    • Acrylic panels and plexiglass shields


    Signs have been and continue to be placed throughout the community area as a constant reminder for our residents and employees to be proactive in their participation in mitigating the virus. The signage articulates our expectations for good hygiene practices and our physical distancing standards. Samples of some our signage that has gone up include:

    Physical Distancing

    To aid in achieving physical distancing, the following has been and will continue to be done at Oasis:

    • Every amenity, common area space and work space have been carefully evaluated.
    • Signage has been/will be placed on each table and common area surface reminding everyone to physically distance.
    • The number of entry points have been reduced and clearly marked.
    • Signage and floor markings have been/will be added as visual reminders.

    Face Coverings

    Employees have been instructed that they must always wear face coverings when working in the same room or otherwise near another employee, resident/prospect/guests, or vendor. Face coverings are always required when working inside a resident unit. Face coverings are not required when employees are working alone and away from others (and not in a resident unit).

    Residents, guests, and prospects are to wear a face covering when in common areas.

    Operational Policies & Procedures 

    Cleaning Procedures

    Daily cleaning and disinfecting in the office, amenities and all open common areas are the cornerstones in mitigating the spread of the virus. Cleaning is occurring in accordance with current CDC guidelines and approved BOSS (Basic Operating Systems and Standards) checklists, with an increased frequency of disinfecting high-touch surfaces.

    Partnership with Lysol 

    ACC has partnered with Lysol in which it will provide many tactical resources for operating our community under pandemic conditions. Our partnership has been highlighted under the overall campaign of “Be Safe, Be Smart”. Below are some of the elements of the partnership:

    • Hand sanitizer stations, disinfecting wipe stations, and refills
    • Disinfectant dilution stations
    • Assistance with updating our cleaning and disinfecting procedures for COVID-19:
    • Enhanced pandemic procedures
    • Turn procedures
    • Contaminated areas procedures
    • Assistance with developing training materials for property staff

    Work Orders

    Operating in this new normal requires different protocol for timely completion of work orders-protocol focused on supporting the health of both our team members and our residents. Screening questions are asked of each resident. The following questions are used. If any of the questions are answered in the affirmative, work orders must be rescheduled according to quarantine guidelines.

    • Have you or anyone in the unit had a fever, cough, or other symptoms of COVID-19 as listed on the CDC’s website in the previous 14 days?
    • Have you been diagnosed with COVID-19 or been quarantined for potential exposure to COVID-19 in the previous 14 days?
    • Have you been in close contact with anyone known or suspected to have tested positive for COVID-19 in the previous 14 days?

    PPE Requirements

    Use of the following PPE is required when in a unit:

    • Face Covering – required if the unit is occupied or not
    • Gloves – required when entering a unit and replaced before entering a new unit
    • Protective Gowns – required when working on a priority work order in a unit that has potential COVID exposure

    Residence Life and Prospect Interaction 

    Resident and prospect interaction must continue. The new normal focuses on having meaningful interactions in a way that still limits exposure.

    Resident Events

    Due to physical distancing, resident events will be virtual, but still provide an opportunity for residents to connect, learn and have fun. Events will be focused on:

    • Healthy living
    • Personal growth and development –including university resources available
    • Mental health –Hi, How are you?
    • Digital resident engagement


    Virtual tours are still the preference, but in person tours will be given. Prospects will be encouraged to make an appointment for a tour, and the number of people allowed on a tour is two at a time. Team members and prospects will be required to wear a face covering, as required by local or state law.

    Leveraging Technology

    Whenever possible, technology is leveraged as an effective means to communicate with residents. Residents are encouraged to take advantage of the following to reduce face-to-face contact when applicable:

    • Call the office with questions, comments, or concerns rather than visiting the office.
    • Live chat on each community website.
    • Call to place work orders.
    • Pay rent online using the resident portal.

    Facilitation of Resident Participation

    An effective education and communication campaign for residents include, but are not limited to the following:

    • Email campaign explaining and setting expectations for compliance for use of the amenities
    • Communication outlining work order procedures and introduction of the screening questions
    • Move Out and Move In Day procedures
    • How to maintain a healthy lifestyle –including a daily checklist with reminders

    Team Communication and Education

    An effective education and communication campaign for residents include, but are not limited to the following:

    • Implementation of the ACC Operating Plan
    • PPE Expectations and Proper Usage
    • Proper Cleaning and Disinfecting Procedures –in Partnership with Lysol
    • University and Community Resources Available to Residents
    • Hi, How Are You? And the EAP Program

    All in all as we continue to navigate this new era, our operations must also continue to evolve. But as our operations change, our commitment to providing an environment conducive to academic and personal success will remain unwavering. Students can still have a place to live where they are comfortable and can grow as an individual, while also being confident in the sanitation efforts that will mitigate the risk of exposure to COVID-19. We hold steadfast that it is everyone’s responsibility to follow our outlined procedures and together we can do what they can to stop the spread of the virus. We are also open to cooperate/model safety/cleaning protocols that KGI has implemented.