MSCM 5104
F2: Health Systems Sciences II (Implementing Process Improvements)

Health Systems Sciences II equips students with the specific skills and knowledge necessary to successfully implement a process improvement project in a health care setting. The course covers elements of the Lean design approach as well as the Waterfall and Agile project management methods. In addition, integral to the success of this project will be the understanding and utilization of negotiation techniques to handle cross-cultural and intergenerational audiences, and the potential of virtual settings. On completion of this course, students will be able to explain the challenges to improving health care delivery and outcomes and will be able to propose feasible ways to address those challenges.

MSCM students only

MSCM 5103