This course gives the future pharmacy practitioner a basic understanding of sound management principles and skills for the operation of any pharmacy. In addition, the effect of the rapidly changing healthcare environment on pharmacy practice and the impact of pharmacy on the health care system are explored. Also included are concepts related to purchasing and operating a pharmacy practice and people management skills along with an analysis and description of management principles and processes from the classical and behavioral points of view. Topics include job satisfaction, turnover, productivity, motivation, job design, staffing, performance appraisal, leadership and communication.
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