Literature Mastery Seminar | Erick Yeh, MS Student - Keck Graduate Institute October 16, 2019, 12:00 pm Skip to main content
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Join us as Master of Science in Applied Life Sciences student Erick Yeh speaks about improving patient experience at Mission Hospital.

“Overall patient experience in Southern California hospitals has been on a steady decline. Since the last 5 years, Mission Hospital of Mission Viejo has dropped in rank from the top 75th percentile to the 50th percentile for overall patient satisfaction among all California medical facilities. In an attempt to mitigate this decline, Administrators have implemented several measures to improve patient care and service in Mission Hospital’s healthcare departments. This project investigates the efficacy of these statutes for improving patient experience.”

Thesis Committee:

  • Thesis Advisor: Dr. Kopitzee Parra-Thornton, Director, Patient Experience & Organization Effectiveness, Mission Hospital

Date: Wednesday, October 16, 2019 at 12:00 p.m.
Location: Building 121, Classroom 1110

Snacks will be provided. Please feel free to bring your own lunch to eat during the seminar.


October 16, 2019
12:00 pm - 1:00 pm PDT
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KGI Bldg. 121, Room 1110
121 Bucknell Ave.
Claremont, 91711 United States


KGI Master of Science in Applied Life Sciences Program