Year: 2019-20

Company: Gilead Sciences

Liaison(s): Thomas Upton

Gilead Sciences was founded in 1987 in Foster City, CA. In the 30 years since its inception, Gilead has expanded nationally and internationally with over 27 approved and marketed therapeutics.

The Technical Services (TS) department at Gilead is responsible for various services that are critical to the development and the support of Gilead product production. TS supports various departments within Gilead by providing expertise in many different functions, including process development, formulation development, particulate matter identification/forensics, analytical method development, and material compatibility studies. However, the TS department and their capabilities have not been extensively realized across the company. As a result, multiple departments use external organizations to execute some of the same services.
Our project focuses on increasing the visibility of TS’s current in-house capabilities across Gilead. This is broken down into two overarching objectives: laboratory management based on current “good practice” quality guidelines and increasing TS engagement across Gilead. For the lab management objective, a gap analysis was conducted to assess the current state of the department before employing engagement strategies. Relative to TS engagement across Gilead, the department website will be fully revamped and a full-scale plan for channels of communication have been developed. Upon completion of the project, Technical Services can leverage current and prospective communication channels to increase their engagement across Gilead.